FAQ
Frequently Asked Questions
We’ve compiled answers to some of the most common questions about our services and platform. If you need further assistance, feel free to contact our support team.
Our Payments Institution provides a wide range of financial services, including:
- Domestic and international payments
- Currency exchange
- Corporate accounts
- Merchant services
- Payment processing
- Multi-currency accounts
- SEPA transfers
- SWIFT services
To open an account:
- Visit our website.
- Complete the application form.
- Submit the required documents for verification.
Our team will review your application and provide guidance on the next steps.
To open an account, you will need to provide the following:
- Identification (passport or ID)
- Proof of address.
- Corporate documents
Additional documents may be required based on your jurisdiction and the type of account you’re opening.
The account opening process typically takes between 5–10 business days. This timeframe depends on the completion of your documentation and KYC checks.
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All payments out of the Appla wallet will be named with your company
Our platform allows you to:
- Make domestic and international payments
- Exchange currencies
- Perform wire transfers
- Receive payments
Yes, transaction limits vary depending on the type of account and your verification status. Fees are applied based on the services you use, such as:
- Currency conversion
To transfer funds internationally:
- Log into your account.
- Select the “International Transfer” option.
- Choose between SWIFT (global) or SEPA (within the EU).
Yes, security and compliance are of paramount important to applá-x. We adhere to strict and stringent regulations and have robust internal controls in place to safeguard your funds and remove any risks to your money.
- Safeguarding: In accordance with the Payment Services Regulations 2009, client funds are kept separate from company funds and stored in Tier 1 EU banks.
- Segregation: All client funds are held in segregated accounts and are protected in the event of insolvency, ensuring that clients are prioritized over creditors.
- Compliance: We maintain strict internal controls and comply with regulatory standards to minimize any risks.
- No Third-Party Claims: Banks or credit institutions have no rights over the funds in applá-x’s safeguarding accounts.
We strictly follow Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, ensuring compliance with relevant financial authorities. Regular reporting is conducted as required by law.
To safeguard your data, we use:
- Industry-standard encryption
- Two-factor authentication (2FA)
- Regular security audits
No, we do not offer recurring payments or standing orders. However, you can save beneficiaries in your account for quicker payments in the future.
We support accounts in USD, EUR, and GBP. Additionally, we can collect payments in over 40 currencies and send payments in any fiat currency to non-sanctioned jurisdictions.
Yes, you can receive international payments through both SWIFT and SEPA.
You can access your account through our online platform, where you can:
- Monitor transactions
- Check your account balances
In case of any issues, contact our customer support team. We also provide a dispute resolution process to investigate any discrepancies and resolve concerns promptly.
Yes, we offer additional services such as:
- Bulk payments
- Card issuance
- BIN sponsorship
- Issuance of a range of guarantees
Yes, we offer API access, allowing businesses to integrate our payment services directly into their websites or apps.
We provide 24/7 customer support via:
- Phone
- Live chat
Yes, we have an introducer program that offers commissions or rewards for referring new clients
You can submit feedback through:
- Our customer portal
- Periodic customer satisfaction surveys
In most cases, there are no onboarding fees. However, fees may apply depending on the account type and jurisdiction.
Yes, an initial deposit may be required depending on the type of account being opened.
Fees vary depending on the type of transfer and the currencies involved. A fee schedule is provided upon account opening.
Currency exchange fees depend on the currency pair and transaction size. Fees are disclosed upfront during the transaction process.
Transfer costs depend on factors such as:
- Destination country
- Transfer method (SWIFT, SEPA)
- Amount being transferred
Yes, account maintenance fees may apply, depending on the type of account and services utilized.
Yes, transaction limits depend on the type of account and your verification status. Higher limits can be requested for verified business accounts.
This is a regulatory requirement aimed at preventing money laundering and ensuring compliance with AML (Anti-Money Laundering) laws.
You can cancel payments through your online account before they are processed. If already processed, contact customer support for assistance.
Yes, we offer both virtual and physical debit and pre-paid cards that can be linked to your account. We do not offer credit cards.
Yes, transactions are reported to relevant tax authorities as required by law.
Fraudulent transactions can be reported through your online account or by contacting customer support immediately.
There is no maximum balance limit. However, large balances may require enhanced due diligence checks to ensure compliance with regulations.
No, Innovati is a licensed Payment Institution, not a bank. However, we operate under strict financial regulations to ensure the safety and security of your funds.
You can monitor the status of your payments via the online account dashboard.
Account statements can be downloaded in PDF format for any chosen period directly from your account dashboard.